Complaint Procedures

Complaint Procedures

At Oaks Dental Ruislip, we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When manage any complaint in a courteously and promptly so that the matter is resolved as quickly as possible. We ensure that your complaint is handled in a confident, sensitive and prompt manner and resolved this as soon as it is practically possible.

Our practice manager is responsible for dealing with any complaint about the service. You can provide feedback or a raise a complaint over the telephone, in person or by writing to us.

We will acknowledge your complaint via email or your chosen method of contact normally within 3-5 working days. We will seek to investigate the complaint within 10 working days of receipt to give an explanation of the circumstances which led to the complaint. If the response takes longer than 10 working days, then we will provide an explanation on this and keep your updated on when this is likely to be completed. Once our investigation is complete, we will provide you with feedback via your preferred method of contact and any solutions we can offer you.

We regularly analyse patient complaints for our learning and service improvements. We always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.

For private dental treatment you can contact the GDC private dental complaints service within 12 months of the treatment or within 12 months of becoming aware of the issue by calling 020 8253 0800 or visiting www.dentalcomplaints.org.uk

You can also contact The Care Quality Commission (CQC) who regulates private and NHS dental care services in England by calling 03000 616161. They can take action against a service provider that is not meeting their standards.

The General Dental Council is responsible for regulating all dental professionals. You can complain using their online form at www.gdc-uk.org contact them on information@gdc-org.uk or by calling 020 7167 6000.